Reception Manager - Warner - Holme Lacy House Hotel - Full Time

Do you want a career working for The Sunday Times 5th Best Big Companies in the UK?

A rewarding career at Warner Leisure Hotels means joining one great team who aim to create a warm hearted and seamless experience across our 13 unique and beautiful Hotels and Coastal Villages.

The Purpose of the role:

As a Reception Manager at Warner Leisure Hotels you will work in a high performing, fast paced environment whilst leading, encouraging and coaching your team to provide an attentive and personalised service backed up by great product knowledge - delighting our guests on a daily basis.

Role responsibilities:   

•Responsible for your team consistently performing hotel reception duties, preparing items for guest arrival  and departure and providing informative and accurate advice and guidance for guests
•To oversee, review and approve team levels, successfully recruiting, selecting and developing team members who  have a commitment and passion for delivering high standards and service
•Managing the reception environment and collateral displays to maximise opportunities for guests looking to  book a holiday with us
•Stock control management, providing the team with the appropriate tools and resources for the job, and working  within the budget provided for the department, spending money appropriately to enhance the guest experience.
•Meet and aim to exceed customer service targets and financial KPIs unique to your team, provided by your  General Manager and the company
•Providing safe, secure and appealing environments around the Hotel or Coastal Village by undertaking up to  date Risk Assessments for the department’s operation, and ensuring defects requiring technical maintenance are  being reported and followed up
•Undertake Duty Management shifts and attend Team Leader/management meetings

The benefits of working with us:

•Free use of many of the Hotel/Coastal Village facilities and discounts off our food and retail outlets
•20% team member discount across Warner Leisure Hotels, Butlin’s and Haven holidays for you, your family and  friends
•Reward and recognition schemes including long service
•Externally recognised qualifications that will give you the opportunity to progress and develop within Bourne  Leisure
•Childcare voucher scheme (subject to eligibility)
•Government pension scheme

To take the next step in building the Warner career you’ve always dreamed of...apply now!
Location

Holme Lacy House Hotel

Address

Bridge Road, Holme Lacy, Hereford HR2 6LP GBR

Division

Warner

Employment Status

Full-time

Employment Type

Permanent

Effective Date

8 February 2020

Expiration Date

7 March 2020