Guest Experience Executive

2 x Guest Experience Executives - Part Time - 17.5 Hours a week

Do you want to join a growing company and enjoy a fantastic career working alongside a great team who strive to deliver an incredible guest experience? Well you're in luck! 

Here at Warner Leisure Hotels, we are currently looking for a Guest Experience Executive to join our wonderful Guest Insights Team. 

Purpose of the role:

To work within the central Guest Experience Team, this role will be responsible for communicating with guests regarding feedback a about their stay, responding to reviews on TripAdvisor and managing the process for feedback into the central Guest Experience Team. You will be working closely with our central teams and hotels to investigate feedback.

Seeking a positive individual who wishes to make a real difference to our guest’s post-stay experience, ensuring all communications are professional, offering solutions and reassurance to promote guests to return to Warner

Role responsibilities:

Confidently deal with guest concerns & seek to resolve problems, showing empathy and understanding

Professional delivery of guest correspondence

Demonstrates and role models a commitment to delivering a superior guest experience

Provide solutions which has the best possible outcome for both the guest and the business 

Administer E-voucher redemptions/refund requests in a timely fashion

Working collaboratively with the Guest Experience Manager to develop innovative ways to delight our guests and team

Keep up to date and have a high-level knowledge of the guest journey and the experience Warner offers to all its guests

Investigate route causes of issues with hotels

Support hotels with feedback on reducing reoccurrence

Have a problem-solving attitude when helping and dealing with our guests.


The benefits of working with us:

Free use of many of the Hotel/Coastal Village facilities and discounts off our food and retail outlets

20% team member discount across Warner Leisure Hotels, Butlin’s and Haven holidays for you, your family and  friends

Reward and recognition schemes including long service

Externally recognised qualifications that will give you the opportunity to progress and develop within Bourne Leisure

Government pension scheme and optional salary sacrifice  scheme

Our online discount scheme (MyBourneHub) with loads of great deals

Externally recognised qualifications that will give you the opportunity to progress and develop within Bourne Leisure. 


To take the next step in building the Warner career you’ve always dreamed of...apply now!


Bourne Leisure Head Office


1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR



Employment Status


Employment Type


Effective Date

1 July 2022

Expiration Date

8 July 2022